Observation
No one fails on purpose, they just stop noticing.
Kaz Nejatian walked into Opendoor when the company had already decided its own ending without admitting it. The mechanism was familiar: a series of small accommodations, each one reasonable in isolation, each one moving the needle toward collapse. What's instructive isn't that he fixed it, but that the fixing required seeing what everyone had stopped seeing because they'd become comfortable with the story they told themselves about what was happening.