We automate the safe parts and forget the dangerous ones.
An air traffic controller keeps planes from dying by seeing what radar cannot. A smart feeder stops working and thousands of pets miss meals because the system had no plan for being offline. We are building confidence in machines by removing humans from the obvious moments, which means we have no humans left for the moments that matter. The question is not whether technology fails. It is whether we have anyone still watching when it does.
Key Insights
1
We delegate tasks to systems because they are reliable, then we strip away the human backup because the system is reliable, then the system breaks and there is no backup at all.
2
Petlibro's outage is not a pet feeder story. It is proof that we optimize for normal operation by eliminating redundancy, which guarantees catastrophe becomes more sudden and total when it arrives.
3
Michael Rejent works in one of the few domains where human attention is still non-negotiable because the cost of automation-only is measured in bodies. Most of modern life has quietly drifted into that condition without maintaining his discipline or his second pair of eyes.