Observation
Systems work best when someone breaks under pressure.
When Michael Rejent scrambles to catch what radar misses, he's doing something collective instruments cannot do alone. But the moment air traffic control becomes visible to the public as a human operation with limits, the entire system's trust equation changes. We've optimized for the aggregate—the market, the algorithm, the crowd—and now we're discovering that when people see the machinery working, they stop believing in it.